The communication between a practice and patient can often be one of the highest contributing factors to that patient continuing service with that provider or looking somewhere else for their healthcare needs.
EMR, Communication, and Efficiency
One of the greatest benefits of electronic health records (EHR) is their ability to improve communication between medical staff and patients. Long hours in the waiting room, excessive paperwork, and limited time for office visits, can all be harmful to the patient-provider relationship. The impression left on the client is that the provider cannot handle their needs or take the time to care for them properly, which will likely cause the patient to take their business and their healthcare, elsewhere.
Instead of wasting valuable time on paperwork, the provider can focus on treating the patients and strengthening communication. EHRs assist communication with patients by providing immediate access to patient history and preventing the hassle of searching through paper records.
Electronic health records can increase the flow of information between patient and provider. Features such as the patient portal, can allow providers to interact with their patients online. They can set up appointments, view lab results, and input patient information all with the click of a button. Providers who use EHRs can alert their staff about patient health information and keep them aware of allergies, drug interactions and overall healthcare. They can decrease liability and increase time to focus on their patients.
Trends are easy to track through the use of EHRs. Having instant online access to patient records makes patterns more apparent. The healthcare provider can observe certain conditions and symptoms and monitor them in either the individual or the population of patients. Using this data will not only be beneficial to the patient’s health, but it will also show the patient that their healthcare provider understands and cares for their needs.
This instant access to information and patient records benefits both the medical staff and the patient. Providers can use the electronic health records to pull up information such as medications and a care plan so that the patient can be both included and educated on the issue at hand. Fumbling through paperwork will no longer be necessary. As a result, patients feel more involved in their healthcare decisions and have more trust in their provider. According to an EMR Patient Impact Study, patients who have used EHRs are 78% satisfied with their doctors, compared to the 68% satisfaction of those who do not. 82% of patients also feel that they receive better quality of care from providers who implement EHRs.
Electronic health records can create a feeling of community among practicing healthcare providers. The information travels quickly and easily between practices and can unite them in properly treating their patients. No provider has sole access to the patient’s file. Bizmatics uses the PrognoCIS EHR system. It stores data safely and allows the provider to search through the patient database based on detailed requests. The EHR system can be used on multiple interfaces so information retrieval is quick and easy.
Author: Lauren Daniels