PrognoCIS Support

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Call Technical Support: (408)873-3032 or (800)552-3301

To help you and your staff use our electronic health and medical record software, we have many varieties of media and communication channels to support your usage of PrognoCIS EHR and the other medical hardware and software works alongside to keep your practice productive.

When logged into PrognoCIS, an online Resource Center with training tools such as User Quick Guides, FAQs, and videos is easily be accessed by clicking on the Resource Center icon in the software’s top navigation bar. Feel free to download this support guide for an additional desktop reference for the simple steps to generate a support case through the Resource Center.

For PrognoCIS members who require additional assistance beyond using our Resource Center, we offer unlimited aid from our Support Team. Our team includes healthcare domain experts and technology specialists. Each member is equipped with the tools to meet both simple and complex challenges, from helping users set their software up for the required Meaningful Use elements to adding a new provider to the EHR.

The best way to contact the Support Team is to use the Resource Center to submit your questions or check on the status of an existing case. They can be reached by phone, online chat or email.


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96% of our survey respondents reported being satisfied with the overall quality of the support service they received

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Support Options for PrognoCIS EHR
We offer advanced technical support to interface PrognoCIS with various third-party hardware and software solutions. PrognoCIS multi-tier architecture is based on industry standards, which enable it to be interfaced using various techniques. Our team of highly trained engineers will develop interfaces with third party devices, government data repositories, financial systems, third party software vendors like inventory management, etc. Our rapid development methodology SDLC, allow us to specify, develop prototypes, test and deliver solutions on time and within budgets.

Our comprehensive portfolio helps you create and sustain an adaptive organization that spells business agility. Our engineering services help provide better patient care through state-of-the-art healthcare solutions. Our staff includes healthcare domain experts and technology specialists. Using our proven SPLC methodology to manage IT projects within time and budget, we deliver quality solutions cost-effectively. We offer custom services designed to increase your return on IT.

PrognoCIS eTools provides an easy way to integrate third-party software solutions with PrognoCIS. The eTools software toolkit is based on industry standard protocols. Most of the third-party applications support one or more of these, making the integration process simple and effortless.

The PrognoCIS Server is built on a multi-tier platform using a Tomcat app server. It uses an industry standard Microsoft SQL server database and supports MYSQL as a low cost option. The server components include: security, authentication and audit trail module; workflow engine; rules engine; communication module; secured socket communication, web service; HL7, XML, SMT, fax; and configuration management. PrognoCIS can interface with third party application using any of the standard communication protocols: secured file transfer protocol (FTP, SFTP); secured web services (https protocols); socket based synchronous communication; and various data formats such as XML and comma delimited file formats.

The Client Server interface is built using Struts infrastructure. The front-end was developed using JSP, HTML and Java Scripts. It uses a secured socket protocol to communicate with the server. Our patient portals are developed using a basic HTML interface; and are compatible with IE, Netscape and MAC browsers, as well as displayed on hand-held clients.

PrognoCIS HL7 library is based on Hl7 2.5 version, and it supports the following interfaces: patient demographics interface between Practice Management and EMR; patient scheduling Interface between PM and EMR; charge capture and transfer to third party PM solutions; HL7 Lab interface for Lab Results and Lab Orders; and HL7 Radiology Interface; HL7 Demographics Bridge with Labs.

Tool Kit
HL7: LABS, Radiology Integration; Practice Management Interfaces

  • EDI: Interface with Clearing Houses
  • WEB Service
  • Secured FTP
  • Socket based
  • CSV format data integration
  • XML