Customer Success Story – Cornell Pain Clinic
Cornell Pain Clinic in Beaverton, Oregon is dedicated to helping those suffering from chronic pain. The clinic strives to deliver effective and high-quality outpatient pain management services. Their patient-oriented approach focuses on the creation of customized and multi-disciplinary treatment plan, enabling patients to improve their quality of life.
- Dr. SURESH CHAND, M.D.
- Location: Beaverton, Oregon
- Speciality: Interventional Pain Management Clinic
- Areas of Expertise: Pain Medicine, Neuromodulation, Psychiatry
- Currently offering Regenerative therapy: Platelet rich plasma (PRP) and Stem Cell therapy (MSCs) for suitable patients to support their own natural healing process.
Cornell Pain Clinic’s goals are to have a safe and secure location to maintain their patient records and a secure connection to communicate with their patients, insurances and vendors.
The clinic during its time of establishment was focused on acquiring an EHR that supported the Electronic medical record creation and maintenance along with tools for end-to-end revenue cycle management. Being a pain management clinic, the practice required templates for various workflows and focused on setting up processes ahead of time.
Successful Set up of the Clinic
We implemented PrognoCIS as our Electronic Health Record (EHR) system at the time of inception of the clinic. The team was extremely helpful, they implemented the software smoothly and quickly.
During the implementation process, the team determined important templates for various workflows and created them ahead of time. The seamless set up also helped in building the physical processes within the clinic as well.
EHR Solutions For Every Specialty
Tools that support daily tasks and enhance productivity
Cornell Clinic utilizes Patient Portal – a tool that proactively helps patients to take charge of their health through clinical summaries and educational resources.
Through the EHR the clinic is also integrated with Payroc – the credit card payment processor application as well as Trizetto clearinghouse which allows them to send claims and receive remittance advice electronically.
The Decision-making Process and Product Feedback
PrognoCIS is easy-to-use software and offers a good return on investment for their monthly subscription costs. The interface is intuitive and clinic staff can navigate and locate patient information easily.
Most other electronic health record systems in the market have a steep learning curve and tend to overwhelm day to day users due to the complexity of their user interfaces and features. Our current health system’s user interface is well designed, clinic staff can update and locate patient information in a matter of minutes.
The software also has immense capability to be configured per a practice’s needs as the backend is well thought out. PrognoCIS can directly communicate with a claim’s clearinghouse, credit card payment vendors and now also has an inbuilt feature to conduct secure telemedicine video visits.
The customer support team are an added ‘feather in the cap’ as they are extremely responsive and knowledgeable and make the experience of using the health record even more straightforward. Checkout PrognoCIS Pain Management EHR Features