Frequently Asked Questions

Bizmatics, makers of PrognoCIS EHR, was founded in 2002.

Yes, PrognoCIS EHR System is very customizable, which can include input and output templates, screen layouts, dashboards, and reports.

Yes, PrognoCIS is ONC Certified.

Yes, every database comes with preloaded templates designed specifically for that specialty.

PrognoCIS is constantly upgrading the system. You can experience small changes weekly, with major changes coming out quarterly.

We host with Amazon Web Services web servers, so downtime is very rare, less than once a year.

We offer both cloud-based and server-based options.

We import new codes at the end of the current year for the upcoming year. Codes released during the year are updated as they come out.

The medication list is updated monthly.

There is a charge for the set up and training, which will be discussed with you at the time of purchase.

The migration cost can vary depending on the amount and type of data being migrated. Your salesperson will discuss migration options during the sales process.

You can set up an EFT (Electronic Funds Transfer) or have a credit card on file so that monthly payments can occur automatically.

Your monthly payments begin 30 days after the contract is signed.

The monthly subscription fee covers a variety of services such as hosting on the cloud server, support and depending on the service you have signed up for it could include text messaging, faxing and other services. This will be discussed during the sales process.

There are a couple of different pricing structures depending on the size of the clinic. There is a per provider/user or a per encounter-based structure.

You are responsible for your own EPCS verification, and clearinghouse fees, other fees may apply depending on the needs of your clinic.

No, you will be responsible for those on your own.

Our billing product is integrated with our system and does not require any outsource or integration with other outsource systems.

We offer various ways to contact our support team such as phone, live chat, and a ticket system.

The average response time is 24 hours. If you create a ticket in the morning, they will respond by end of day. If your ticket is entered in the afternoon, they will respond the next business day.

Yes, our customer support team is live and can be reached by phone.

During the implementation process, you will have a dedicated Implementation manager and Project manager to guide you through the process and training.

7:30 AM EST to 8:30 PM EST.

After implementation, you can access customer support via phone, chat, and ticket system.

Yes, when you move to Customer Support, you will be assigned a customer success manager.

Yes, we have a resource center where you can access user guides, training videos, frequently asked questions, and more.

We do offer machine interfaces. We have some machine interfaces already developed, however, if your device is not on our approved list, we can do a feasibility study to see if connection is possible.

Yes, we have a wide range of labs and radiology vendors to choose from. If your vendor is not on our list, we can do a feasibility study.

Yes, we can support API connectivity.

No, you can add unlimited patient records.

There are two ways insurances can be imported:

1. Insurances can be exported from your old system and imported into PrognoCIS.
2. They can be imported from the Clearinghouse.

Yes, you will have a dedicated implementation manager assigned.

Yes, we can help migrate your data.

The timeline for implementation varies depending on the practice size and setup. We will provide a detailed schedule once the contract is signed.

Generally, implementation will be online, however, you can request onsite at an additional cost.

Yes, our software is HIPAA compliant.

Yes, audit trails are available in the system.

You remain the owner of the data and in case you decide to leave us, your data can be exported.

Yes, you can control access rights to users.

Yes, two-factor authentication is available for added security.