How Your Practice Can Benefit from a Patient Collections Service

Patient payment collection service

Patient Collection Services Explained

In some cases where medical treatment was unexpected, patients may find themselves without enough financial coverage to pay for their doctor’s services. Healthcare practitioners can hire a patient collection service to collect late payments from patients. Physicians usually call on patient collection services only when all other debt recovery methods have been unsuccessful.

Keeping Your Administrative Staff Informed 

All your team members in the front office and the billing department should be aware of your patient responsibility policy. This optimizes fast and accurate collection. However, sometimes, it can be difficult to recoup cost-sharing expenses such as patient co-pays or balances.

Why you Need a Patient Collection Service 

If your internal collections service has failed to solicit a due payment from a patient, it may be time to call in a collection service. Although this situation is never pleasant, if you have alerted the patient of the overdue statement at least twice over the past 120 days, this may be your only recourse.

Discuss Payments With Patients

Features of a Patient Collection Service

Some collection strategies work better than others. The best patient collection services have incorporated these top features:

Patient Communication: 

The more efficient your communication is with your patients, the higher the likelihood of reimbursing you for your services. For this reason, you can benefit from a patient collection service that will provide a full spectrum of communication options such as email and text.

Eligibility Check (and Re-Check):

Another essential feature of a patient collection service is automated eligibility checks and re-checks. These allow you to submit multiple verifications simultaneously. 

Charge Capture and Management:

Because a collection service gives you more ways to capture charges, you can get reimbursed faster. You also have full access to patient billing information throughout the collection process.

Patient Statements: 

One of the main reasons that patient collections are so successful is that they reduce administrative overheads and speed up collections. They will send out patient statements individually or to multiple patients at once. 

Collect payment at the point of service:

Patent collection services offer optimized payment options. Because they accept payments via cash, check, and credit or debit card, you can get paid faster.

Credit Card on File: 

This is the most efficient way of fulfilling a patient statement. A collections service provides a secure way to store patient credit card information.

I really appreciate the ability to rely upon PrognoCIS to handle the billing. It allows me to concentrate on providing patient care.

Gwynn, thank you for your personal assistance and willingness to coordinate, manage, and explain billing.

Karen McGraw

FNP, LITTLE POUDRE FAMILY MEDICAL

Key Takeaway

PrognoCIS offers account resolution services to help your practice recover profits. We provide an initial round of soft collections and the second round of collection services for unresponsive accounts.

Contact us today to find out how we can help you with medical billing. You can reach our team at 408-873-3030.

Our Range of Services to Facilitate your Medical Billing Process

Revenue Cycle Management

Use our RCM services to process statements and handle your claims, while you connect with patients

Account Resolution Service

Accelerate patient communication for shorter billing cycles using our account resolution service.

EHR Integration

The most appropriate solution for enhancing the workflow and overall resourcefulness of a healthcare practice.

Credentialing

Quickly enroll your practice with third-party payers and begin seeing patients

If you haven't already, consider using a medical billing service for your practice.

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Please fill in your details with the best contact email and phone number.

All our promotional offers are as individual and unique as the practices and clinics we support.

We look forward to exploring the potential benefits and offers prognoCIS has for you.

Please fill in your details with the best contact email and phone number.

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