According to a recent survey from Technology Advice, a shocking 42.7% of patients were unaware of whether or not their primary care physician had a patient portal.
One of the most important objectives of MU2 is that eligible providers use secure electronic messaging to communicate with at least 5% of their patients, as required by the Centers for Medicare and Medicaid Services. This communication should give patients the opportunity to view, download or transmit their medical information and send online messages to their provider. It’s the responsibility of the physicians to promote their patient portals and track their usage.
Technology Advice surveyed 430 patients who had seen their primary care physician within the last year. 49.2% of the patients surveyed report being shown a portal either during or outside of their visit.
The survey also found that patients between the ages of 18 and 24 would rather schedule appointments online, while patients who were 45 and older preferred to schedule over the phone. 42.7% of patients preferred to receive test results over the phone, while 18.1% preferred email, and only 14.1% wanted results through online messaging.
More than 50% of respondents reported that their physician didn’t follow up with them after an appointment. While just over 50% of physicians have the resources to exchange secure electronic messages with their patients, only about half of the 50% actually did so.
While EHR adoption is growing, eligible providers are still struggling to achieve MU2. The Centers for Disease Control and Prevention reported that while 78% of office-based physicians used an EHR system of some sort, only 48% had a system that met the criteria for a basic system. According to the federal Health Information Technology Policy Committee, as of July 1, only 972 of 2,823 EPs had attested to MU2.
Author: Lauren Daniels