About the PRC and their Goal:
The PRC is a non-profit organization that provides compassionate ambiance and confidential education, resources, and medical services to individuals and families making decisions regarding relationships, sexual health, pregnancy, and parenting. The goal is to positively influence their overall decision-making and lifestyle.
A small but dedicated staff creates an environment that is comfortable and safe so that clients freely engage in conversation about their sexual health without judgment. Clients receive educational information pertinent to their specific circumstances that empower them to make informed decisions about their health and well-being as this is also linked to their social and relationship well-being.
Our donors have allowed us to connect deeply and invest heavily in the time offered to each patient. All services are offered free of charge and are supported by passionate local donors.
We utilize PrognoCIS EHR in our STI clinic which we opened in 2017
The Problem:
PRC currently operates on selected days. Prior to PrognoCIS, the clinic was functioning completely on a paper-based health record system. Providers had to be physically present in the clinic to complete documentation or return patients calls. A similar scenario if a patient requested a refill, or wanted to discuss their health needs. They had to let the patients know that answers would be provided when the clinic would be open.
The charting and scheduling process without an EHR (Electronic Health Record) was also proving to be tedious and laborious. Providers were unable to schedule patients over calls since the patient registration and appointment information would be in the clinic. Patients would have to wait until they were in the clinic to access provider availability.
So, PRC was definitely in need of an EHR system that would streamline communication amongst patient, provider and the medical staff. A system that offered flexibility, efficiency, and quick and responsive system support.
The Solution:
PrognoCIS made charting and scheduling more efficient, reducing the burden on the staff. The clinic built transparency and trust with its patients since they had easy access to their own medical records and test results. Patient portal within PrognoCIS further enhanced the provider-patient communication. Automated reminders for important follow ups prevented missed appointments and patient no-shows.
This system helps with the efficiency of our operations, providing more time for directing our energies toward patients and our mission – Highlight
“We were able to create very specific templates, eRX and specific reports. Due to the nature of the clientele, previously the providers were able to see only 8-10 patients a day” as per Sharon from PRC. Now with PrognoCIS, they have the ability to see double the amount of patients and provide better care as providers have access to the system anywhere, anytime.
“Apart from improving clinical efficiencies, PrognoCIS helped cut down costs for the clinic.
It also created greater ease and convenience for their patients. Patients can now fill out all their forms, schedule appointments, follow ups and view test results (via patient portal) from the comfort of their home. With extra time on hand, PRC is now planning to open their clinic on additional days to accommodate more patients.
PRC is also planning to get credentialed to extend care to Medicaid patients in their area, there is a lot of potential for growth and development of PRC. Having an EHR System was the very first step in fulfilling their future goals -” it was exciting to see them move from the dark ages to the tech savvy age” as per their staff members
Conclusion
PrognoCIS improved overall operational efficiency for PRC. It helped allocate extra time for providers to direct their energy towards patient care while also making the most out of their donor dollars.
According to PRC “PrognoCIS is simple to use yet robust enough to allow us to track all the data we need. It ultimately helped us achieve our mission of creating a culture where individuals and families are equipped to make life-affirming choices for their health needs”.
Customer Success Stories
Most clinics face similar challenges with their EHR and Billing. We hope it provides a better understanding of our commitment to customer care
Contact Us For Further Information
- Access patient records, document encounters and prescribe medication remotely with our mobile app
- Scalable from single physician clinics to large, multi-location and specialty practices; cloud-based or client-server models available
- Seamless communication between your practice and labs, radiology, pharmacies, and referring doctors
- Complete scheduling management, text reminders, e-prescription and lab automation
- iPhone and iPad compatible
HIPAA Compliant; CCHIT; ONC-ATCB; HL-7 interfacing
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