The Benefits of Self-Scheduling Appointments

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It’s no secret that consumers want quick and easy access to services; patients are no exception. When practices provide self-booking, patients are able to book their appointments just like any other consumer would reserve a table at a restaurant.

According to a recent report from Accenture, by 2019, 64% of patients will digitally book their doctor appointments, 66% of health systems will offer self-scheduling, and 38% of doctor appointments will be self-scheduled. As of right now, only 11% of doctor appointments can be scheduled digitally and only 2.4% of patients are using this option. So far, the healthcare industry has struggled to implement digital tools successfully.

There’s evidence to show that self-scheduling tools can increase appointment capacity, reduce costs and lead to a rise in productivity. Self-scheduling also helps providers expand their scheduling hours and allow for last minute appointments. By 2019, Accenture estimates that 986 million appointments will be scheduled digitally, saving $3.2 billion in healthcare costs.

Out of the top 100 health systems, only 40% currently offer any form of self-scheduling. 10% of the remaining health systems currently offer the service. However, by 2019, more than half will be able to offer digital self-scheduling to their patients.

Self-scheduling can save time and money for providers while potentially freeing up staff for other responsibilities, thereby increasing patient satisfaction. Providing this service is something that all practices should consider.

Author: Lauren Daniels

2 thoughts on “The Benefits of Self-Scheduling Appointments

  1. Considering the advancement of technology in the last two decades, it’s surprising that self-scheduling isn’t already a universal tool.

  2. I agree. I would be interested in seeing what factors have contributed to the delay. Self-scheduling has so many benefits for both the patients and the providers.

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