PrognoCIS Support & Success Team
Quickly access technical support and resources for your practice.
Customer Support: Phone: 1-800-552-3301
Create a Support Case in the resource center
Customer Success Team
Phone: 408-906-8069
csm@bizmaticsinc.com
Technical Support
To help you and your staff use our electronic health and medical record software, we have many varieties of media and communication channels to support your usage of PrognoCIS EHR and the other medical hardware and software works alongside to keep your practice productive.
Customer Success
PrognoCIS Customer Success team is a group of highly professional and customer ordinated individuals focusing on the client’s requirements to get the maximum value out of our platform and ease the day to day clinical activities.
Satisfied PrognoCIS Providers
96% of PrognoCIS Providers reported being satisfied with how simple Bizmatics made it to handle their issue & with the overall quality of the support service.
PrognoCIS Support:
When logged into PrognoCIS, an online Resource Center with training tools such as User Quick Guides, FAQs, and videos is easily be accessed by clicking on the Resource Center icon in the software’s top navigation bar. Feel free to download this support guide for an additional desktop reference for the simple steps to generate a support case through the Resource Center.
For PrognoCIS members who require additional assistance beyond using our Resource Center, we offer unlimited aid from our Support Team. Our team includes healthcare domain experts and technology specialists.
Each member is equipped with the tools to meet both simple and complex challenges, from helping users set their software up for the required Meaningful Use elements to adding a new provider to the EHR.
The best way to contact the Support Team is to use the Resource Center to submit your questions or check on the status of an existing case. They can be reached by phone, online chat or email.
Customer Success Team
The Customer Success team’s primary goal is to become the main point of contact for your practice regarding the product, support, or any challenges with Prognocis when you are not getting the desired outcome from the respective teams.
The team is responsible to become your voice within the company to ensure that you are getting what you expected from a relationship with PrognoCIS.
Rather than functioning as a Support team, the Customer Success team will form a direct relationship with you to provide timely value propositions with a proactive approach.
Our Goals:
- Our objective is to increase your return on investment on products and services.
- Dedicated Customer Success Manager for your practice.
- Periodical business review meetings.
- Focus on creating a “WOW” experience about products and services.
- Understanding your business to share best practices.
- Major updates on PrognoCIS and healthcare market.
- A proactive approach towards solving your business-critical issues.
- Cross-team effort between all departments.
- Focus on converting clients into advocates.
Comparison
The difference between Customer Support and Customer Success.
Customer Support
- Solve customer problems quickly.
- Reactive and time-sensitive
- Success metric – Customer Satisfaction, Net Promoter Score, and Average Hold Time
- Jobs to be done – Technical Support and knowledgebase articles.
Customer Success
- Plan and ensure a successful customer lifetime value.
- Customer Success is proactive and long term.
- Success metrics – Product usage, clinic health, customer lifetime value, and create client advocate.
- Jobs to be done – improve customer experience and product adoption.
Customer Support: Phone: 1-800-552-3301
Create a Support Case in the resource center
Customer Success Team
Phone: 408-906-8069
csm@bizmaticsinc.com