PrognoCIS Support & Success Team
Quickly access support and resources for your practice.
Support
We offer various modes of communication for you and your staff. Our team guides and supports your usage of PrognoCIS EHR, and the integrated hardware and software. Our goal is to provide you with a seamless experience and keep your practice productive.
Call Support – 1-800-552-3301
Create a Support Case in the resource center
Customer Success
PrognoCIS Customer Success team is dedicated to helping customers achieve their goals. The team is focused on helping clients derive maximum value out of our platform while easing their day-to-day clinical activities.
Call Customer Success Team – 408-906-8069
Email – csm@bizmaticsinc.com
PrognoCIS Support:
When logged into PrognoCIS, click on the Resource Center icon on the software’s top navigation bar. Our Resource Center, a knowledge hub provides access to training tools such as User Quick Guides, FAQs and Videos. You can also contact the Support Team via the Resource Center to submit your questions or check on the status of an existing case.
96% of Providers reported being satisfied with how simple PrognoCIS made it to handle their issue & with the overall quality of the support service provided.
Customer Success Team
The Customer Success team’s primary goal is to be the focal point of contact for your practice regarding the product, support, or any challenges with PrognoCIS.
Our Goals:
- To increase your return on investment through our products and services.
- Dedicated Customer Success Manager for your practice.
- Periodical business review meetings to analyze progress.
- Focus on creating a “WOW” experience with our products and services.
- Understanding your business to share the best practices.
- Provide updates on PrognoCIS and the healthcare market.
- Create a proactive approach towards solving your business-critical issues.
- Create a collaborative effort between all departments.
- Focus on converting clients into advocates.
Comparison
The difference between Customer Support and Customer Success.
Customer Success
- Plan and ensure a successful customer lifetime value.
- Customer Success is proactive and long term.
- Success metrics – Product usage, clinic health, customer lifetime value and client advocate.
- Improve customer experience and product adoption.
Customer Support
- Solve customer problems quickly and efficiently.
- Reactive and time-sensitive
- Success metric – Customer Satisfaction, Net Promoter Score, and Average Hold Time
- Provide Technical Support and knowledge base articles.
Request Support
We’re here to help and answer any question you might have. We look forward to hearing from you
